About Cyberdime — Revenue Growth for Service Businesses
We build automated sales and marketing systems for service business owners who are tired of the feast-or-famine cycle. Based in Post Falls, Idaho. Serving businesses nationwide.
Our Mission
To eliminate the revenue inconsistency that plagues small businesses by building automated systems that generate predictable, scalable customer acquisition — allowing business owners to focus on delivering exceptional service while their Revenue Engine runs 24/7.
Our Vision
A world where every small business has access to the same automated lead capture, follow-up, and marketing systems that large companies rely on — so business owners can stop chasing leads and start growing predictably.
Our Story
Why we built Cyberdime — and what drives us every day.
“Most small businesses don't lose customers because of bad service. They lose them because of bad follow-up.”
After 15 years building technology systems, John kept seeing the same thing: great business owners delivering great work — but losing leads because nobody called back fast enough, emails went unsent, and new customers slipped through the cracks. So we built a system to fix it.
- 1Automated lead capture that works around the clock
- 2Follow-up systems that never forget a prospect
- 3Marketing that runs on autopilot so you can focus on your craft
John founded Cyberdime after 15 years in technology, where he saw firsthand how small business owners struggle with inconsistent lead flow and manual sales processes. He leads product development, technical architecture, and sales. His mission: give small businesses the same automated sales and marketing systems that large companies take for granted.
Michael brings 16+ years of operational leadership at some of the world's most demanding organizations, where he built and scaled global production systems and led multi-disciplinary teams. At Cyberdime, he leads client delivery, the consultation practice, and operational systems — turning complex business processes into repeatable, scalable workflows that drive measurable results.
Leadership Team
Meet the people behind The Revenue Engine.
John Norris
John built Cyberdime after seeing how small business owners struggle with inconsistent lead flow and manual sales processes. With a background in automation and systems thinking, he leads product development, technical architecture, and enterprise sales. His mission: give every small business the same automated sales and marketing systems that large companies take for granted.
Michael Merrill
Michael brings 16+ years of operational leadership at some of the world's most demanding organizations, where he built and scaled global production systems and led multi-disciplinary teams. At Cyberdime, he leads client delivery, the consultation practice, and operational systems — turning complex business processes into repeatable, scalable workflows that drive measurable results.
What Sets Us Apart
Our commitment to excellence and client success drives everything we do
Business-First Approach
We don't just write code - we solve business problems. Every solution we build is designed to drive measurable results and align with your strategic goals.
Transparent Communication
You'll always know where your project stands:
- Regular progress updates and demos
- Clear documentation and technical explanations
- Honest assessments of challenges and solutions
- Direct access to the development team
No technical jargon, no surprises - just clear, honest communication throughout the entire project.
Deep Technical Expertise
Our team brings 15 years of technology experience across lead generation, sales processes, and marketing systems. We stay current with the latest automation tools while maintaining a practical focus on what actually drives revenue for our clients.
Commitment to Quality
We take pride in delivering clean, maintainable code that stands the test of time. Every application we build receives the same attention to detail and quality standards - because your success is our success.
Our Expertise
Cyberdime is built on deep experience in business automation and revenue generation systems. We stay current with the latest automation tools while maintaining focus on practical, results-driven solutions.
Service Area
Based in Post Falls, Idaho, we serve clients nationwide through remote collaboration:
No matter where you're located, we can work together effectively through video calls, screen sharing, and modern collaboration tools.
Ready to Grow Your Business?
Let's build a customized Revenue Engine that brings in leads, nurtures them, and converts them to customers—on autopilot.